Intake
Capture requests from multiple channels.
AI Forward Deployed Engineering
From business
From business
bottlenecks to AI
that works in production.
Embedded AI engineers who learn your operations, redesign end-to-end workflows, and build AI systems around your people, data and existing technology.
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Industry-aware engineering
Engineers who understand your domain, not just the technology.
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Built around your existing systems
Integrate with your current tools, data and workflows.
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Measured against business outcomes
Focused on real operational and financial impact.
Don't automate a task. Improve the whole workflow.
We look at the end-to-end process — from intake to reporting — and design AI systems that work across people, data, systems and real-world exceptions.
Understand
Analyse data, context and business rules.
Decide
Recommend action or take action.
Execute
Work with your systems and teams to complete the task.
Verify
Human oversight and quality checks.
Report
Track outcomes and identify improvements.
- People
- Your Systems
- AI Agents & Workflows
- Human Oversight
Built where your business operates
Our AI engineers work across industries to solve real operational challenges with practical, working AI systems.
Hospitality
Guest experience, operations and revenue — powered by AI.
Travel & Transportation
Smarter planning, coordination and customer journeys.
Shipping & Maritime
Container shipping and fleet operations at scale.
Ports & Terminals
Berth, yard, crane and gate intelligence for terminal operations.
Freight Forwarding
Quotes, bookings, documentation and multimodal freight.
Logistics & Supply Chain
Visibility, optimisation and intelligent orchestration.
Healthcare & Life Sciences
Clinical workflows, research and regulated operations with AI.
Mining & Heavy Industry
Fleet, safety and production intelligence for remote sites.
Enterprise & Cross-Industry
AI platforms and agents tailored to your operating model.
What Instio FDE delivers
Our complete, end-to-end service to identify, build and deploy AI that works in your real environment.
AI Opportunity Audit & Workflow Mapping
- Process discovery and workflow mapping
- Systems and data assessment
- High-value use case identification
- Prioritisation with business stakeholders
Agent Architecture & AI Product Engineering
- Multi-agent architecture design
- System integrations and APIs
- Robust evaluation and testing
- Production-ready engineering
Production Deployment & Optimization
- Phased deployment in your environment
- Monitoring and observability
- Human-in-the-loop controls
- Continuous optimization
- Embedded AI FDE
engineers on site - Enterprise AI
integration - Knowledge &
document intelligence - Evaluation
& testing - Human-in-the-loop
controls - Observability &
ongoing optimization
Our 5-stage AI FDE process
A structured approach to take you from opportunity to measurable impact.
- 1
Discover & Audit
Understand your business, users, systems and opportunities.
- 2
Prioritise & Define Success
Select use cases with clear value and define success metrics.
- 3
Design & Build
Design agent workflows, integrations and prototypes.
- 4
Integrate & Deploy
Deploy in your environment with human oversight and change management.
- 5
Measure & Expand
Track outcomes, optimize and expand to more workflows.
Measure what matters
We track the right operational and business metrics for each use case.
- Cycle time
- Manual handoffs
- Exception resolution time
- Accuracy
- Cost per workflow
Integrate with your existing ecosystem
We work with your current systems and data. No forced migration.
Instio AI Layer
- AI Agents
- Workflow Orchestration
- Data Integration
- Security & Governance
- Evaluation & Monitoring
Industry use cases
Smarter maritime operations
FDE teams help shipping and port operators automate documents, improve planning and surface exceptions before they disrupt operations.
- Automated document processing
- Voyage and vessel operations support
- Exception detection and alerts
- Stakeholder communication updates
Transport network intelligence
Proactive delay communications and service automation with real-time feeds from operations.
- Delay prediction and proactive notifications
- Quote and booking workflow assistance
- Multi-region rollout and localisation
- Outcome tracking and continuous tuning
AI-powered hotel operations
Embedded engineers helped a hotel group automate guest communications, streamline housekeeping and introduce predictive maintenance across properties.
- 24/7 guest messaging across web and WhatsApp
- Predictive maintenance and work-order routing
- Housekeeping task optimisation
- PMS-integrated guest profile intelligence
Warehouse intelligence at scale
Slotting and exception-detection models integrated with WMS across multiple sites with central monitoring and site playbooks.
- WMS and inventory data harmonisation
- Site-by-site deployment playbooks
- Central monitoring dashboards
- Site manager training and adoption support
Find the workflow worth transforming.
Bring us your costly, slow or coordination-heavy process. We'll explore how AI can improve it — with a focused, practical discussion with our team.
Frequently asked questions
View all FAQsWhat is AI FDE?
AI Forward Deployed Engineering embeds Instio engineers with your team to map workflows, build agent systems and deploy AI in production — grounded in your industry, data and existing technology.
How is it different from staff augmentation?
FDE teams own outcomes end-to-end: discovery, architecture, integration, evaluation and rollout — not just adding capacity. They work as product engineers with domain context, accountable to business metrics.
Do we need to replace existing software?
No. We design around your ERP, TMS, WMS, PMS, CRM and custom systems — adding an AI layer that orchestrates work across people, tools and channels.
How do you evaluate agent quality?
We use scenario-based tests, regression suites, human review queues and production monitoring — aligned to accuracy, safety and the KPIs that matter for each workflow.
Can you work with our industry systems?
Yes. We regularly integrate hospitality, maritime, transport and logistics platforms, plus enterprise data estates — following your security and architecture standards.
What happens after deployment?
We monitor performance, tune agents, expand to adjacent workflows and transfer knowledge to your team — many clients extend embedded FDE or move to managed optimisation.